Para iade politikası

At Luxe Timber Co., each of our wooden items is handcrafted with care and attention to detail. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, damages, and refunds.

1. RETURN PERIOD
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. RETURN SHIPPING COSTS (KEY REASON RETURNS)
Please note that for returns based on customer preference (e.g., changed mind, no longer needed, incorrect size ordered), the buyer is responsible for paying all return international shipping fees. Shipping costs are non-refundable.

3. CUSTOM & PERSONALIZED PRODUCTS
Due to the nature of custom-made, personalized, or custom-engraved wooden items, these products CANNOT be returned or refunded unless they arrive damaged, defective, or with a manufacturing error on our part.

4. DAMAGES AND ISSUES UPON DELIVERY
Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, please contact us immediately within 48 hours of delivery at luxetimber.co@gmail.com with:
- Clear photos/videos of the damaged item.
- Clear photos of the outer shipping box and shipping label.
Once verified, we will immediately send you a free replacement or issue a full refund at no extra cost to you.

5. NATURAL WOOD CHARACTERISTICS
Please remember that wood is a natural material. Natural variations in grain, texture, node patterns, and color are inherent features of handcrafted wooden products and are not considered manufacturing defects.

6. REFUNDS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.

If you have any questions, feel free to contact us at luxetimber.co@gmail.com