Shipping policy

Thank you for visiting and shopping at Luxe Timber Co. The following are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIME

All our wooden products are handcrafted and undergo quality inspection prior to dispatch. Standard order processing time takes 1–3 business days. Orders containing custom-engraved or personalized wooden products require additional craftsmanship and take 3–5 business days to process.

Orders are not processed, shipped, or delivered on weekends or public holidays in Türkiye.

2. SHIPPING RATES & DELIVERY ESTIMATES

We offer FREE Express Worldwide Shipping on all orders over $150. For orders under $150, standard calculated express shipping rates will apply at checkout. We provide global shipping via express air couriers (such as DHL Express, FedEx, or UPS). Estimated delivery times after dispatch are as follows:

  • United States & Canada: 3–6 business days

  • Europe & United Kingdom: 2–5 business days

  • Rest of the World: 5–9 business days

Please note that delivery delays can occasionally occur due to peak seasonal volume or courier operations beyond our control.

3. CUSTOMS, DUTIES, AND IMPORT TAXES

Luxe Timber Co. is not responsible for any customs duties, tariffs, or import taxes applied to your order upon arrival in the destination country. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, and customs brokerage fees).

4. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will be active within 24 hours.

5. INCORRECT ADDRESS / UNCLAIMED SHIPMENTS

If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the customer refuses to accept the delivery / pay local customs duties, the customer will be held liable for the original shipping costs plus any return freight charges incurred by the carrier. These costs will be deducted from any potential refund.

6. CUSTOMS, DUTİES & IMPORT DELAYS

International shipments may occasionally be subject to standard customs inspection procedures upon arrival in the destination country. Please note that potential customs clearance delays are beyond our control. However, our express courier partners (DHL, FedEx, UPS) work directly with customs officials to process clearance as quickly as possible.

Luxe Timber Co. is not responsible for shipping delays caused by destination customs clearance processes.

7. CONTACT US

If you have any questions regarding your shipment, please contact us at luxetimber.co@gmail.com.